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- About Us
Dynamic IVR Solutions that Empower Customers
Infotab’s bespoke IVR solutions have allowed organizations to gain a competitive edge. Its IVR software development is a component of the IVR project where the team is employed in designing an automated calling machine solution.
Infotab equips to establish a dynamic IVR builder to offer exemplary IVR solutions for the clients per their requirements. With our best IVR software development module, we provide a great calling and customer-friendly experience. The indulgence of call routing in IVR solution improves the overall customer experience. You can now create not one but multiple multi-level IVR menus.
Several features, including DID number support, trunk management, queue management, agent management, job scheduling, questionnaire management, and customer lead management, add ease to creating a different IVR experience.
Features of Interactive Voice Response (IVR) Solutions
Provide efficient call routing using our highly innovative and scalable smart multi-response menu builder.
Drag and drop interface
Builds multi-level IVR
Future Scheduling / Snoozing and Answers / Voicemail recording
Different time zone support
Recorded message/script
Connectivity to multiple servers
DID numbers support
Multi-Language IVR Support
Prompt Management
Reduced wait time
Efficiently handle large call volumes
Reduced overhead cost
Speed up customer service
Enable hassle-free agent routing
Track and report customer complaints/grievance
Interactive customer feedback reports
Integral Elements of Dynamic IVR Solution
Adapt to changing market and customer needs with our customizable dynamic IVR solutions.
Reduced wait time
Efficiently handle huge call volumes
Reduce overhead cost
Speed up customer service
Enable hassle-free agent routing
Track and report customer complaints/grievance
Interactive customer feedback reports
Tailored IVR Solution
Our dynamic IVR Builder ensures that multi-level support is given to the customer while connecting with the contact center. You can integrate the IVR with any CRM for full functionality. There are several pain points that are combated using IVR solution.
Traffic congestion and long- queue lines may occur when the call volume exceeds a certain threshold. This must be resolved immediately to minimize the wait time and save the brand’s reputation.
Our IVR Software Development process develops apps that easily let you manage high call volumes at a lower cost. This self-service solution aims to route callers to various menus and resolve the call without directing it to a live agent. These calls are switched to an agent only if the Interactive Voice Response System cannot resolve the concern.
The IVR alone cannot resolve the customer’s query in several calling conditions. This implies that the calling experience is not up to the mark, and the customer might be dissatisfied. In either case, the IVR might have the caller’s requisite, but it cannot direct the customer to that option.
Here, the agent guides Interactive Voice Response Solution to route the customer to the menu, whichever is apt without the customer’s awareness of the agent’s presence. The Dynamic IVR Building Development Solution aptly migrates the call to pre-recorded messages making their calling experience seamless.
Optimum calling experience to the contact center is what we all crave for. We call the contact center with the mindset of getting our queries resolved. While this means talking to the contact-center agent, it is not assured that the queries will always be answered.
Interactive Voice Response development companies ensure that the app is built for proper routing to the agent of the desired department. This assures the customer has an experience as good as it gets. Connecting to the right agents is proven to spike query resolution and thus heighten customer satisfaction.
Customer support is a big requisite of any organization. If the customers get stuck in any position, customer care is what they look forward to. This is a significant factor; however, live agents are not always available.
Interactive Voice Response Software comes to the rescue in such a scenario. When the company isn’t operational, customers can reach out to Dynamic IVR Solution and resolve their queries by multi-level custom IVR Solutions designed by Infotab or any other leading IVR solution development provider.
Smart IVR solution
Infotab offers best-of-breed IVR solutions with excellent design and seamless experience. Here we design several types of IVR solutions, viz. IVR for self-service, Hosted IVR, Agent-assisted IVR, and more. Several touch points make IVR solutions by Infotab unique.
Automate customer-care thereby minimizing the manual intervention
Garner feedback for the call to revamp the IVR menu
Overtaking in customer representative’s absence strengthens the belief of customers in the organization
Customized experience that emphasizes the customer is a delighted one
Topology and carrier hiding
Improve first call resolution by best-fit IVR menu introduction
Why Choose Infotab's Class 4 Softswitch Solution Development Services
Looking for a Class 4 Softswitch Development partner is more pivotal than the app itself. Infotab pats this bridge and develops astounding apps for your business goals. The custom-designed Class 4 Softswitch solutions by Infotab adapt themselves to any VoIP network. These apps have lower infrastructure, management, and operations costs. The prime focus of these apps is reliable communication and reducing call management and routing costs. The intent is on better productivity and improved day-to-day management and operations.